Introducing ConsultOnline 2.0: why we rebuilt our consultation platform from scratch

The original ConsultOnline launched in 2013. Over the years it proved the concept — that digital consultation could be more accessible, more measurable and more inclusive than traditional methods. But technology moves on, expectations change and what was innovative a decade ago is now the minimum. So in 2025, we made the decision to rebuild from scratch.

Not a redesign. Not a refactor. A complete rebuild — new architecture, new features, new capabilities. Here is what changed and why.

Why a complete rebuild?

The limitations of patching

We could have kept iterating on the original codebase. Many software companies do. But after a decade of incremental changes, the architecture was limiting what we could build. Adding modern features like real-time analytics, interactive maps or progressive web app support would have meant bolting new technology onto old foundations — creating complexity, performance issues and maintenance headaches.